Shipping and Delivery

Shipping and Delivery

Pony Pockets will ship out your order in the next 48 hours of ordering, excluding Saturdays, Sundays and Public Holidays from the date we successfully verify your order and payment such as bank and card details. SingPost and SpeedPost handle both Pony Pockets’ s Singapore and international order deliveries. 

Pony Pockets will only ship to one address for one order and is currently unable to split your order into different delivery options, except for backordered merchandise which will require you to instruct us to deliver at a later date during “Check Out” process.

 

Singapore

There are 3 delivery options for Singapore orders. You may choose to have your order delivered via SingPost Normal Delivery (3-7 working days) or have it delivered using SingPost Registered Mail Delivery and the estimated delivery time is 2-7 working days, excluding Saturdays, Sundays and Public Holidays. Alternatively, you could have order delivered to you via our Same Day/Next Day Delivery service. Please click here for more information on our Same Day/Next Day Delivery service. 

Under Normal Delivery method, you will receive your package in your letterbox. While this doesn’t happen often, there’s a chance that your mail will get lost when you opt for your order to deliver via Normal Delivery and we will not be responsible for any lost mails. 

Unlike Normal Postage, Registered Mail Postage offers a more reliable and economical reasons to have your order delivered. For a mere additional of SGD 2.24, Registered Mail Delivery provides an insurance coverage of up to SGD 68.00 and a Registered Article number will be provided for easy tracking of your order, and signature confirmation is required upon doorstep delivery. Please refer to the chart below for delivery charges.

 

 

Orders Amount

 

Delivery Modes/ Delivery Charges

 

≤SGD 50.00

*after any promotional discounts

*around 1- 2 items

 

Normal Delivery

SGD 1.50

Registered Mail Delivery

SGD 1.50 + SGD 2.24 = SGD 3.74

 

>SGD 80.00

*after any promotional discounts

*around 1- 4 items

 

Normal Delivery

SGD 2.55 

Registered Mail Delivery

SGD 2.55 + SGD 2.24 = SGD 4.79

 

>SGD 100.00

*after any promotional discounts

 

Normal Delivery

SGD 3.35

Registered Mail Delivery

SGD 3.35 + SGD 2.24 = SGD 5.59

 

>SGD 200.00

*after any promotional discounts

 

 

 

Free doorstep delivery

 



There is a SGD 1.50 Normal Mail Delivery charge for order purchase below or equal to SGD 50.00.

There is a SGD 2.55 Normal Mail Delivery charge for order purchase equal to or more than SGD 80.00.

There is a SGD 3.35 Normal Mail Delivery charge for order purchase  above SGD 100.00 or top up additional SGD 2.24 for it to be sent via Registered Mail Delivery.

Free Doorstep Delivery for purchase above SGD 200.00.

*  Please do note that order-tracking option is only available for Registered Mail Postage delivery and your registered mail can be tracked here.

*  Please also note local delivery does not cover Jurong Island, Changi Airfreight Centre, PSA Terminal and Mindef COMCEN and we do not deliver to P.O box address.

 

International Shipping Options

Pony Pockets offers 3 international shipping options for customers and postage rate will be auto-calculated by the system according to the total weight of your order, method of shipping, the delivery order address during the check out process. If your country of residence is not reflected on our shipping drop down list, please do contact us at customerservice@ponypockets.com for more information.

  1. Registered Air Mail (4-14 business days)

The estimated delivery time using SingPost Registered Air Mail is between 4-14 working days (after we shipped out from our warehouse) depending on your location in relation to Singapore. Tracking of your parcel is not allowed but your parcel will have a registered article number that you can trace it here.  

      2.  Air Parcel (5-17 business days)

This delivery option is recommended for heavier parcels – orders exceeding 2kg. The estimated delivery time is between 5-17 working days (after we shipped out from our warehouse) depending on your location in relation to Singapore. This shipping option allows you to track your parcel during transit and customs clearance for selected countries only. You can track and trace your parcel here

      3.  SpeedPost EMS (1-4 business days)

To some of you out there, speed is of the essence and that is why this delivery option is for those who can’t wait to get their hands on their lovely purchase.  The estimated delivery time using SpeedPost EMS is between 2-11 working days (after we shipped out from our warehouse) depending on your location in relation to Singapore. You will be able to track and trace your parcel here.

 

*  Please kindly note that all international shipping charges may subject to custom duty/ Goods and Services Tax (GST) and other fees during customs clearance and all fees may vary depending on the delivery address for your order. The recipient is responsible for all incurred charges and fees during customs clearance and are to be collected from recipient at the point of delivery.

*  Pony Pockets will not be held responsible or extend any further service for any damaged or loss packages during the delivery caused by SingPost and SpeedPost. However, more information can be obtained by contacting your local customs office or nearest post office.

*  A re-delivery fee apply when uncollected Registered parcels got returned back to us/ nobody is at home to receive the parcel or wrong mailing address was given by you for delivery. We will contact you via email once we received your returned parcel and advise you on the necessary re-delivery fees. Please do note that you are responsible for re-delivery charges. We will only arrange a re-delivery upon receiving and confirmation of re-delivery fee payment.

*  Shipping options maybe revised from time to time throughout the year. Any changes will be noted during check out.