General Information

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Size Guide, Clothing Fit and Fabric Care Guide

· Pony Pockets offers 4 clothing sizes at the moment. Please refer to the individual merchandise for size guide and measurements.

· There may be a 0.5”- 0.8” difference in our given measurements. In such cases, the variance may not be considered as a defect.

· Due to the different settings of monitors and studio lightings, colour of the real merchandise may vary slightly from the photos on the website. 

· When hand washing, make certain that the detergent is completely dissolved throughout in the cool water. When this is completed, add your Pony Pockets clothing and wash.

· When machine wash,

- always sort and group your clothing into white, light colours and dark colours before washing;
- zip/button up your clothing to minimize friction between fabrics;
- turn clothing inside out;
- put delicate clothing with details such as sequins and beading in a delicate laundry bag before putting them in the washing machine;
- use low water temperature for washing and drying to keep your coloured clothing looking vibrant.

· For the first time, wash brand new Pony Pockets clothing on its own to avoid damage such as dyes running before washing it with other clothing.

· Always iron on the reverse side or trim.

 

Backordered Merchandise(s)

Some merchandise sells out faster than the others. In this case, just submit your request for the merchandise to be restocked. We will monitor the response and do our best to accommodate customers’ needs by putting up your desired merchandise as Backorder on our website. 

As the Backordered merchandise(s) become available, usually for a designated period of 4 days to a week, customers can place their order. The Backordered merchandise requires a full upfront payment, including shipping charges from the customers at the point of placing the order. Once Backorder is closed, the estimated waiting time would be 2 – 5 weeks depending on circumstances. Customers can check on the status of the backordered merchandises on our website or Facebook page.  We will update customers and guests accordingly should there be any delays for backorder items due to unforeseen manufacturing and shipment process. Please place an order for backorders only if you are comfortable with possible delays. We will ship out the backordered merchandise as soon as it becomes available. 

 

 

Shipping Options for Backordered Merchandise

Please place backordered merchandise separately as combining backordered merchandise(s) with in-stock merchandise will delay your in-stock order's shipment. Please do not hesitate to contact us at customerservice@ponypockets.com and our customer service team will gladly assist you with your order at the earliest time available. 

 

Discount Codes/ e-Credit Notes

Occasionally, Pony Pockets will roll out special discount under our loyalty programme to reward our loyal customers. Enter the discount codes into our system during the "Check Out". Once you have entered the code, click the "Apply Discount" button to receive your savings.

Please note that discount codes/e-store credits only apply when entered into our system and will not be valid for redemption through email after the order has been placed. Discount codes is not redeemable for cash or Pony Pockets e-store credit.